At TheArabiyat.com, we are committed to providing exceptional customer support to ensure a smooth and enjoyable shopping experience. Our Support Policy outlines the ways we assist our valued customers and address their concerns.

1. Customer Support Channels

We are available to assist you through the following channels:

Email Support: Contact us at support@thearabiyat.com for any queries, issues, or feedback.
Phone Support: Speak with our customer support team by calling 02085344120.
Live Chat: Reach out to us through our live chat service available on our website.

Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT).

2. Order Inquiries

For questions related to orders, including order status, tracking information, or order modifications, please provide your order number when contacting us to expedite the process.

3. Return Support

For eligible refund requests, we will process the refund using the original payment method used during checkout. Please allow 4 to 5 business days for the refund to reflect in your account, as processing times may vary based on your financial institution.

4. Product Assistance

If you need help choosing the right fragrance, our team is here to provide personalized recommendations and detailed product information.

5. Complaint Resolution

Your feedback is invaluable to us. If you experience any issues with our services or products:

Email us at support@thearabiyat.com.
We aim to resolve all complaints within 2 business days.

6. Shipping & Delivery Support

For inquiries regarding shipping times, delivery options, or tracking your package, please contact our support team.

7. Privacy & Security Concerns

We prioritize your privacy and security. For questions regarding how your data is handled, please review our Privacy Policy or contact us directly.

8. Limitations of Support

Our support team is unable to assist with:

Requests unrelated to products or services offered by TheArabiyat.com.
Technical issues related to your device or internet connection.

We are dedicated to making your shopping experience at TheArabiyat.com as seamless and enjoyable as possible. For further assistance, feel free to reach out—we’re here to help!